infos@sesdvt.com<\/span><\/a>If you have any questions or comments, please contact our customer service team within 3 working days, including your account email address and purchase details, as well as your request.<\/p>\n\n\n<\/p>\n\n\n\n
Refund and After-Sales Service Policy<\/strong><\/strong><\/p>\n\n\n\nLast Updated Date:<\/strong>2026<\/strong>\u5e74<\/strong>1<\/strong>\u6708<\/strong>26<\/strong>\u65e5<\/strong><\/p>\n\n\n\nThis policy applies to all products and services purchased through [Digital Vault Sales Platform]. Users are requested to read and understand this policy carefully before purchase.<\/p>\n\n\n\n
I. Description of product and service types<\/strong><\/strong><\/p>\n\n\n\nThe Platform offers the following two main types of products and services:<\/p>\n\n\n\n
\n- secret shield<\/strong>Encrypted storage service (annual subscription,<\/strong>USD<\/strong>6<\/strong>99\/year)<\/strong>It is a digital subscription service and is based on a Secret Shield license.<\/li>\n\n\n\n
- super firewall<\/strong>Gateway<\/strong>Services (Hardware)<\/strong>\u00a0+ security services.<\/strong>USD<\/strong>\u00a01<\/strong>6<\/strong>99\/year)<\/strong>\u2028Includes physical firewall appliance and accompanying ongoing security services. Refund and after-sale rules vary for different products, please pay special attention to users.<\/li>\n<\/ol>\n\n\n\n
Two,<\/strong>secret shield<\/strong>Encrypted Storage Service (<\/strong>6<\/strong>99\/year) Refund rules<\/strong><\/strong><\/p>\n\n\n\n\n- Seven-day cooling-off period (unused)<\/strong><\/li>\n<\/ol>\n\n\n\n
From the date of acceptance by the user 7 days<\/strong>, if the following conditions are also met:<\/p>\n\n\n\n\n- The secret shield has not yet been activated;<\/li>\n\n\n\n
- No data was uploaded, encrypted or stored;<\/li>\n<\/ul>\n\n\n\n
Users can request to cancel their order and get Full refund<\/strong>\u3002<\/p>\n\n\n\n\n- Used services (no refunds supported)<\/strong><\/li>\n<\/ul>\n\n\n\n
If the user has any of the following behaviors during or after the cooling off period:<\/p>\n\n\n\n
\n- The secret shield has been activated;<\/li>\n\n\n\n
- Any data has been uploaded, encrypted, and stored;<\/li>\n<\/ul>\n\n\n\n
It is considered that the encrypted storage service has been actually used.<\/p>\n\n\n\n
Given that encrypted storage services have Digitization, irreversibility and security sensitivity<\/strong>, once the service is in use, the subscription service willRefunds or partial refunds are not supported<\/strong>\u3002<\/p>\n\n\n\n\n- Support for technical issues (not the same as a refund)<\/strong><\/li>\n<\/ul>\n\n\n\n
If the User encounters technical problems during use, the Platform will provide reasonable technical support, system repair or configuration assistance, but this circumstance does not constitute a basis for a refund.<\/p>\n\n\n\n
\n- super firewall<\/strong>Gateway<\/strong>Services (<\/strong>1<\/strong>699<\/strong>\/year) Refund rules<\/strong><\/li>\n\n\n\n
- goods not yet dispatched<\/strong><\/li>\n<\/ul>\n\n\n\n
Before the order has been shipped, the user may request to cancel the order and receive aFull refund<\/strong>\u3002<\/p>\n\n\n\n\n- Shipped but unopened\/unactivated<\/strong><\/li>\n\n\n\n
- After the user has signed for 7 days<\/strong>\uff0c<\/li>\n\n\n\n
- Firewall equipment remains intact, unopened and inactive.<\/li>\n<\/ul>\n\n\n\n
Returns may be requested. Upon confirmation:<\/p>\n\n\n\n
\n- The cost of equipment is refundable;<\/li>\n\n\n\n
- Logistics costs already incurred are borne by the user.<\/li>\n<\/ul>\n\n\n\n
\n- Unpacked or activated (refunds not supported)<\/strong><\/li>\n<\/ul>\n\n\n\n
Service is considered to have begun if the firewall appliance has been unpacked, installed, or the security service has been activated:<\/p>\n\n\n\n
\n- Activated service fees Refunds are not supported<\/strong>\uff1b<\/li>\n\n\n\n
- In principle, we do not support the return of equipment without quality problems.<\/li>\n<\/ul>\n\n\n\n
\n- Quality Underwriting<\/strong><\/li>\n<\/ul>\n\n\n\n
If the device has a confirmed hardware quality problem or a functional defect recognized by the platform, the user may apply for a repair, exchange or, if necessary, negotiate a refund.<\/p>\n\n\n\n
IV. Methods and time limits for refunds<\/strong><\/strong><\/p>\n\n\n\n\n- Refunds will be credited back to the original payment account;<\/li>\n\n\n\n
- General refunds will be made in 7-14 working days<\/strong>\u00a0Completed within;<\/li>\n\n\n\n
- Actual arrival time may vary depending on the payer.<\/li>\n<\/ul>\n\n\n\n
V. Principles of after-sales service<\/strong><\/strong><\/p>\n\n\n\nThe platform products are based onData security and encryption protection<\/strong>At its core, the platform willPrioritize technical support, remediation and configuration optimization<\/strong>Fix the problem, not just refund the money.<\/p>","protected":false},"excerpt":{"rendered":"\u7533\u8acb\u65b9\u5f0f \u767c\u9001\u90f5\u4ef6\u81f3infos@sesdvt.com\uff0c\u9644\u4e0a\u5e33\u6236\u90f5\u7bb1\u548c\u8cfc\u8cb7\u8a73\u60c5\u5df2\u4ee5\u53ca\u8a34\u6c42\uff0c\u5ba2\u670d\u6703\u5728 3 \u500b\u5de5\u4f5c\u5929…<\/p>","protected":false},"featured_media":0,"template":"","meta":{"footnotes":""},"help_category":[289],"class_list":["post-23075","help_article","type-help_article","status-publish","hentry","help_category-refund","description-off"],"_links":{"self":[{"href":"https:\/\/www.sesdvt.com\/en\/wp-json\/wp\/v2\/help_article\/23075","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sesdvt.com\/en\/wp-json\/wp\/v2\/help_article"}],"about":[{"href":"https:\/\/www.sesdvt.com\/en\/wp-json\/wp\/v2\/types\/help_article"}],"version-history":[{"count":1,"href":"https:\/\/www.sesdvt.com\/en\/wp-json\/wp\/v2\/help_article\/23075\/revisions"}],"predecessor-version":[{"id":23235,"href":"https:\/\/www.sesdvt.com\/en\/wp-json\/wp\/v2\/help_article\/23075\/revisions\/23235"}],"wp:attachment":[{"href":"https:\/\/www.sesdvt.com\/en\/wp-json\/wp\/v2\/media?parent=23075"}],"wp:term":[{"taxonomy":"help_category","embeddable":true,"href":"https:\/\/www.sesdvt.com\/en\/wp-json\/wp\/v2\/help_category?post=23075"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}