{"id":23075,"date":"2026-02-02T18:36:47","date_gmt":"2026-02-03T02:36:47","guid":{"rendered":"https:\/\/www.sesdvt.com\/help\/%e5%a6%82%e4%bd%95%e7%94%b3%e8%ab%8b%e9%80%80%e6%ac%be%ef%bc%9f\/"},"modified":"2026-09-02T15:21:57","modified_gmt":"2026-09-02T07:21:57","slug":"refund-policy","status":"publish","type":"help_article","link":"https:\/\/www.sesdvt.com\/en\/help\/refund-policy\/","title":{"rendered":"How do I request a refund?"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"23075\" class=\"elementor elementor-23075\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"help_article\">\n\t\t\t\t<div class=\"elementor-element elementor-element-617783ce e-flex e-con-boxed e-con e-parent\" data-id=\"617783ce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-702fe528 elementor-widget elementor-widget-text-editor\" data-id=\"702fe528\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>How to apply<\/h2>\n<p>Send an e-mail to<a href=\"https:\/\/www.sesdvt.com\/en\/\"><span class=\"elementor-icon-list-text\">infos@sesdvt.com<\/span><\/a>If you have any questions or comments, please contact our customer service team within 3 working days, including your account email address and purchase details, as well as your request.<\/p>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<p><strong>Refund and After-Sales Service Policy<\/strong><\/p>\n<p><\/p>\n<p><\/p>\n<p><strong>Last Updated Date:<\/strong><strong>2026<\/strong><strong>\u5e74<\/strong><strong>1<\/strong><strong>\u6708<\/strong><strong>26<\/strong><strong>\u65e5<\/strong><\/p>\n<p><\/p>\n<p><\/p>\n<p>This policy applies to all products and services purchased through [Digital Vault Sales Platform]. Users are requested to read and understand this policy\u2026<\/p>\n<p><\/p>\n<p><\/p>\n<p><strong>I. Description of product and service types<\/strong><\/p>\n<p><\/p>\n<p><\/p>\n<p>The Platform offers the following two main types of products and services:<\/p>\n<p><\/p>\n<p><\/p>\n<ol class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ol class=\"wp-block-list\"><\/ol>\n<\/li>\n<\/ol>\n<ol class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ol class=\"wp-block-list\">\n<li><strong>secret shield<\/strong><strong>Encrypted Storage Service (Annual Subscription) <\/strong><strong>$9<\/strong><strong>99\/year)<\/strong>It is a digital subscription service and is based on a Secret Shield license.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p><\/p>\n<p><\/p>\n<ol class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ol class=\"wp-block-list\">\n<li><strong>Customized Services for Businesses<\/strong>Includes physical firewall devices and accompanying continuous security services. Refund and after-sales policies vary by product; users are advised to pay close attention to these details.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<p><strong>Two,<\/strong><strong>secret shield<\/strong><strong>Encrypted Storage Service (USD<\/strong><strong>9<\/strong><strong>99\/year) Refund rules<\/strong><\/p>\n<p><\/p>\n<p><\/p>\n<ol class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ol class=\"wp-block-list\"><\/ol>\n<\/li>\n<\/ol>\n<ol class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ol class=\"wp-block-list\">\n<li><strong>Seven-day cooling-off period (unused)<\/strong><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<p>From the date of acceptance by the user <strong>7 days<\/strong>, if the following conditions are also met:<\/p>\n<p><\/p>\n<p><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><\/ul>\n<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>The secret shield has not yet been activated;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<p><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>No data was uploaded, encrypted or stored;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<p>Users can request to cancel their order and get <strong>Full refund<\/strong>\u3002<\/p>\n<p><\/p>\n<p><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><\/ul>\n<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li><strong>Used services (no refunds supported)<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<p>If the user has any of the following behaviors during or after the cooling off period:<\/p>\n<p><\/p>\n<p><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><\/ul>\n<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>The secret shield has been activated;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<p><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Any data has been uploaded, encrypted, and stored;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<p>It is considered that the encrypted storage service has been actually used.<\/p>\n<p><\/p>\n<p><\/p>\n<p>Given that encrypted storage services have <strong>Digitization, irreversibility and security sensitivity<\/strong>, once the service is in use, the subscription service will<strong>Refunds or partial refunds are not supported<\/strong>\u3002<\/p>\n<p><\/p>\n<p><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><\/ul>\n<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li><strong>Support for technical issues (not the same as a refund)<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<p>If the User encounters technical problems during use, the Platform will provide reasonable technical support, system repair or configuration assistance, but this circumstance does not constitute a basis for a refund.<\/p>\n<p><\/p>\n<p><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><\/ul>\n<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li><strong>Customized Services for Businesses ( <\/strong><strong>Refund Policy<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<p><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li><strong>goods not yet dispatched<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<p>Before the order has been shipped, the user may request to cancel the order and receive a<strong>Full refund<\/strong>\u3002<\/p>\n<p><\/p>\n<p><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><\/ul>\n<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li><strong>Shipped but unopened\/unactivated<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<p><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>After the user has signed for <strong>7 days<\/strong>\uff0c<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<p><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Firewall equipment remains intact, unopened and inactive.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<p>You may request a return, which will be processed upon confirmation:<\/p>\n<p><\/p>\n<p><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><\/ul>\n<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>The cost of equipment is refundable;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<p><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Logistics costs already incurred are borne by the user.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><\/ul>\n<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li><strong>Unpacked or activated (refunds not supported)<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<p>Service is considered to have begun if the firewall appliance has been unpacked, installed, or the security service has been activated:<\/p>\n<p><\/p>\n<p><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><\/ul>\n<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Activated service fees <strong>Refunds are not supported<\/strong>\uff1b<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<p><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>In principle, we do not support the return of equipment without quality problems.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><\/ul>\n<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li><strong>Quality Underwriting<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<p>If the device has a confirmed hardware quality problem or a functional defect recognized by the platform, the user may apply for a repair, exchange or, if necessary, negotiate a refund.<\/p>\n<p><\/p>\n<p><\/p>\n<p><strong>IV. Methods and time limits for refunds<\/strong><\/p>\n<p><\/p>\n<p><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><\/ul>\n<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Refunds will be credited back to the original payment account;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<p><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>General refunds will be made in <strong>7-14 working days<\/strong>\u00a0Completed within;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<p><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Actual arrival time may vary depending on the payer.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<p><strong>V. Principles of after-sales service<\/strong><\/p>\n<p><\/p>\n<p><\/p>\n<p>The platform products are based on<strong>Data security and encryption protection<\/strong>At its core, the platform will<strong>Prioritize technical support, remediation and configuration optimization<\/strong>Fix the problem, not just refund the money.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>How to Apply: \u767c\u9001\u90f5\u4ef6\u81f3infos@sesdvt.com. Please include your account email address, purchase details, and your request. Customer service will respond within 3 business days\u2026<\/p>","protected":false},"featured_media":0,"template":"","meta":{"footnotes":""},"help_category":[289],"class_list":["post-23075","help_article","type-help_article","status-publish","hentry","help_category-refund"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u5982\u4f55\u7533\u8acb\u9000\u6b3e\uff1f - \u6578\u5b57\u91d1\u5eab DVT<\/title>\n<meta name=\"description\" content=\"\u767c\u9001\u90f5\u4ef6\u81f3infos@sesdvt.com\uff0c\u9644\u4e0a\u5e33\u6236\u90f5\u7bb1\u548c\u8cfc\u8cb7\u8a73\u60c5\u5df2\u4ee5\u53ca\u8a34\u6c42\uff0c\u5ba2\u670d\u6703\u5728 3 \u500b\u5de5\u4f5c\u5929\u5167\u8655\u7406\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sesdvt.com\/en\/help\/refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u5982\u4f55\u7533\u8acb\u9000\u6b3e\uff1f - \u6578\u5b57\u91d1\u5eab DVT\" \/>\n<meta property=\"og:description\" content=\"\u767c\u9001\u90f5\u4ef6\u81f3infos@sesdvt.com\uff0c\u9644\u4e0a\u5e33\u6236\u90f5\u7bb1\u548c\u8cfc\u8cb7\u8a73\u60c5\u5df2\u4ee5\u53ca\u8a34\u6c42\uff0c\u5ba2\u670d\u6703\u5728 3 \u500b\u5de5\u4f5c\u5929\u5167\u8655\u7406\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sesdvt.com\/en\/help\/refund-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"\u6578\u5b57\u91d1\u5eab\uff0c\u8b93\u5b58\u5132\u7522\u751f\u50f9\u503c\uff0c\u8b93\u6578\u64da\u5275\u9020\u6536\u76ca\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-02T07:21:57+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.sesdvt.com\\\/help\\\/refund-policy\\\/\",\"url\":\"https:\\\/\\\/www.sesdvt.com\\\/help\\\/refund-policy\\\/\",\"name\":\"\u5982\u4f55\u7533\u8acb\u9000\u6b3e\uff1f - \u6578\u5b57\u91d1\u5eab DVT\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.sesdvt.com\\\/#website\"},\"datePublished\":\"2026-02-03T02:36:47+00:00\",\"dateModified\":\"2026-09-02T07:21:57+00:00\",\"description\":\"\u767c\u9001\u90f5\u4ef6\u81f3infos@sesdvt.com\uff0c\u9644\u4e0a\u5e33\u6236\u90f5\u7bb1\u548c\u8cfc\u8cb7\u8a73\u60c5\u5df2\u4ee5\u53ca\u8a34\u6c42\uff0c\u5ba2\u670d\u6703\u5728 3 \u500b\u5de5\u4f5c\u5929\u5167\u8655\u7406\u3002\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.sesdvt.com\\\/help\\\/refund-policy\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.sesdvt.com\\\/help\\\/refund-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.sesdvt.com\\\/help\\\/refund-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.sesdvt.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u5e6b\u52a9\u6587\u7ae0\",\"item\":\"https:\\\/\\\/www.sesdvt.com\\\/help-center\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"\u5982\u4f55\u7533\u8acb\u9000\u6b3e\uff1f\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.sesdvt.com\\\/#website\",\"url\":\"https:\\\/\\\/www.sesdvt.com\\\/\",\"name\":\"\u6578\u5b57\u91d1\u5eab DVT\",\"description\":\"\u91cd\u69cb\u6578\u64da\u4e3b\u6b0a \u5be6\u73fe\u6578\u5b57\u8cc7\u7522\u50f9\u503c\u5316\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.sesdvt.com\\\/#organization\"},\"alternateName\":\"Digital Vault DVT\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.sesdvt.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.sesdvt.com\\\/#organization\",\"name\":\"Secure Encryption Storage Limited\",\"alternateName\":\"SES\",\"url\":\"https:\\\/\\\/www.sesdvt.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.sesdvt.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":null,\"contentUrl\":null,\"width\":246,\"height\":50,\"caption\":\"Secure Encryption Storage Limited\"},\"image\":{\"@id\":\"https:\\\/\\\/www.sesdvt.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How do I request a refund? 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