{"id":23074,"date":"2026-02-02T18:36:47","date_gmt":"2026-02-03T02:36:47","guid":{"rendered":"https:\/\/www.sesdvt.com\/help\/%e9%80%80%e6%ac%be%e6%94%bf%e7%ad%96%e8%aa%aa%e6%98%8e\/"},"modified":"2026-02-03T19:20:46","modified_gmt":"2026-02-04T03:20:46","slug":"%e9%80%80%e6%ac%be%e6%94%bf%e7%ad%96%e8%aa%aa%e6%98%8e","status":"publish","type":"help_article","link":"https:\/\/www.sesdvt.com\/en\/help\/%e9%80%80%e6%ac%be%e6%94%bf%e7%ad%96%e8%aa%aa%e6%98%8e\/","title":{"rendered":"Refund policy description"},"content":{"rendered":"

We offer a reasonable refund policy.<\/p>\n

Refund conditions<\/h2>\n

Refund and After-Sales Service Policy<\/b><\/strong><\/p>\n

\u00a0<\/b><\/strong><\/p>\n

Last Updated Date:<\/b><\/strong>2026<\/b><\/strong>\u5e74<\/b><\/strong>1<\/b><\/strong>\u6708<\/b><\/strong>26<\/b><\/strong>\u65e5<\/b><\/strong><\/p>\n

This policy applies to all products and services purchased through [Digital Vault Sales Platform]. Users are requested to read and understand this policy carefully before purchase.<\/p>\n

\u00a0<\/p>\n

I. Description of product and service types<\/b><\/strong><\/p>\n

The Platform offers the following two main types of products and services:<\/p>\n

    \n
  1. <\/b>secret shield<\/b><\/strong>Encrypted storage service (annual subscription,<\/b><\/strong>USD<\/b><\/strong>6<\/b><\/strong>99\/year)<\/b><\/strong>It is a digital subscription service and is based on a Secret Shield license.<\/li>\n
  2. <\/b>super firewall<\/b><\/strong>Gateway<\/b><\/strong>Services (Hardware)<\/b><\/strong>+ security services.<\/b><\/strong>USD<\/b><\/strong>\u00a01<\/b><\/strong>6<\/b><\/strong>99\/year)<\/b><\/strong>\u2028Includes physical firewall appliance and accompanying ongoing security services. Refund and after-sale rules vary for different products, please pay special attention to users.<\/li>\n<\/ol>\n

    \u00a0<\/p>\n

    Two,<\/b><\/strong>secret shield<\/b><\/strong>Encrypted Storage Service (<\/b><\/strong>6<\/b><\/strong>99\/year) Refund rules<\/b><\/strong><\/p>\n

      \n
    1. <\/b>Seven-day cooling-off period (unused)<\/b><\/strong><\/li>\n<\/ol>\n

      From the date of acceptance by the user 7 days<\/b><\/strong>, if the following conditions are also met:<\/p>\n

        \n
      • The secret shield has not yet been activated;<\/li>\n
      • No data was uploaded, encrypted or stored;<\/li>\n<\/ul>\n

        Users can request to cancel their order and get Full refund<\/b><\/strong>\u3002<\/p>\n

        \u00a0<\/p>\n

          \n
        1. <\/b>Used services (no refunds supported)<\/b><\/strong><\/li>\n<\/ol>\n

          If the user has any of the following behaviors during or after the cooling off period:<\/p>\n

            \n
          • The secret shield has been activated;<\/li>\n
          • Any data has been uploaded, encrypted, and stored;<\/li>\n<\/ul>\n

            It is considered that the encrypted storage service has been actually used.<\/p>\n

            Given that encrypted storage services have Digitization, irreversibility and security sensitivity<\/b><\/strong>, once the service is in use, the subscription service willRefunds or partial refunds are not supported<\/b><\/strong>\u3002<\/p>\n

            \u00a0<\/p>\n

              \n
            1. <\/b>Support for technical issues (not the same as a refund)<\/b><\/strong><\/li>\n<\/ol>\n

              If the User encounters technical problems during use, the Platform will provide reasonable technical support, system repair or configuration assistance, but this circumstance does not constitute a basis for a refund.<\/p>\n

              \u00a0<\/p>\n

                \n
              • <\/b>super firewall<\/b><\/strong>Gateway<\/b><\/strong>Services (<\/b><\/strong>1<\/b><\/strong>699<\/b><\/strong>\/year) Refund rules<\/b><\/strong><\/li>\n<\/ul>\n
                  \n
                1. <\/b>goods not yet dispatched<\/b><\/strong><\/li>\n<\/ol>\n

                  Before the order has been shipped, the user may request to cancel the order and receive aFull refund<\/b><\/strong>\u3002<\/p>\n

                  \u00a0<\/p>\n

                    \n
                  1. <\/b>Shipped but unopened\/unactivated<\/b><\/strong><\/li>\n<\/ol>\n
                      \n
                    • After the user has signed for 7 days<\/b><\/strong>\uff0c<\/li>\n
                    • Firewall equipment remains intact, unopened and inactive.<\/li>\n<\/ul>\n

                      Returns may be requested. Upon confirmation:<\/p>\n

                        \n
                      • The cost of equipment is refundable;<\/li>\n
                      • Logistics costs already incurred are borne by the user.<\/li>\n<\/ul>\n

                        \u00a0<\/p>\n

                          \n
                        1. <\/b>Unpacked or activated (refunds not supported)<\/b><\/strong><\/li>\n<\/ol>\n

                          Service is considered to have begun if the firewall appliance has been unpacked, installed, or the security service has been activated:<\/p>\n

                            \n
                          • Activated service fees Refunds are not supported<\/b><\/strong>\uff1b<\/li>\n
                          • In principle, we do not support the return of equipment without quality problems.<\/li>\n<\/ul>\n

                            \u00a0<\/p>\n

                              \n
                            1. <\/b>Quality Underwriting<\/b><\/strong><\/li>\n<\/ol>\n

                              If the device has a confirmed hardware quality problem or a functional defect recognized by the platform, the user may apply for a repair, exchange or, if necessary, negotiate a refund.<\/p>\n

                              \u00a0<\/p>\n

                              IV. Methods and time limits for refunds<\/b><\/strong><\/p>\n

                                \n
                              • Refunds will be credited back to the original payment account;<\/li>\n
                              • General refunds will be made in 7-14 working days<\/b><\/strong>Completed within;<\/li>\n
                              • Actual arrival time may vary depending on the payer.<\/li>\n<\/ul>\n

                                \u00a0<\/p>\n

                                V. Principles of after-sales service<\/b><\/strong><\/p>\n

                                The platform products are based onData security and encryption protection<\/b><\/strong>At its core, the platform willPrioritize technical support, remediation and configuration optimization<\/b><\/strong>Fix the problem, not just refund the money.<\/p>\n\n\n

                                <\/p>","protected":false},"excerpt":{"rendered":"

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