{"id":23074,"date":"2026-02-02T18:36:47","date_gmt":"2026-02-03T02:36:47","guid":{"rendered":"https:\/\/www.sesdvt.com\/help\/%e9%80%80%e6%ac%be%e6%94%bf%e7%ad%96%e8%aa%aa%e6%98%8e\/"},"modified":"2026-02-03T19:20:46","modified_gmt":"2026-02-04T03:20:46","slug":"refund-policy-description","status":"publish","type":"help_article","link":"https:\/\/www.sesdvt.com\/en\/help\/refund-policy-description\/","title":{"rendered":"Refund policy description"},"content":{"rendered":"<p>We offer a reasonable refund policy.<\/p>\n<h2>Refund conditions<\/h2>\n<p><strong><b>Refund and After-Sales Service Policy<\/b><\/strong><\/p>\n<p><strong><b>\u00a0<\/b><\/strong><\/p>\n<p><strong><b>Last Updated Date:<\/b><\/strong><strong><b>2026<\/b><\/strong><strong><b>\u5e74<\/b><\/strong><strong><b>1<\/b><\/strong><strong><b>\u6708<\/b><\/strong><strong><b>26<\/b><\/strong><strong><b>\u65e5<\/b><\/strong><\/p>\n<p>This policy applies to all products and services purchased through [Digital Vault Sales Platform]. Users are requested to read and understand this policy\u2026<\/p>\n<p>\u00a0<\/p>\n<p><strong><b>I. Description of product and service types<\/b><\/strong><\/p>\n<p>The Platform offers the following two main types of products and services:<\/p>\n<ol>\n<li><b><\/b><strong><b>secret shield<\/b><\/strong><strong><b>Encrypted storage service (annual subscription,<\/b><\/strong><strong><b>USD<\/b><\/strong><strong><b>6<\/b><\/strong><strong><b>99\/year)<\/b><\/strong>It is a digital subscription service and is based on a Secret Shield license.<\/li>\n<li><b><\/b><strong><b>super firewall<\/b><\/strong><strong><b>Gateway<\/b><\/strong><strong><b>Services (Hardware)<\/b><\/strong><strong><b>+ security services.<\/b><\/strong><strong><b>USD<\/b><\/strong><strong><b>\u00a01<\/b><\/strong><strong><b>6<\/b><\/strong><strong><b>99\/year)<\/b><\/strong>\u2028Includes physical firewall appliance and accompanying ongoing security services. Refund and after-sale rules vary for different products, please pay special attention to users.<\/li>\n<\/ol>\n<p>\u00a0<\/p>\n<p><strong><b>Two,<\/b><\/strong><strong><b>secret shield<\/b><\/strong><strong><b>Encrypted Storage Service (<\/b><\/strong><strong><b>6<\/b><\/strong><strong><b>99\/year) Refund rules<\/b><\/strong><\/p>\n<ol>\n<li><b><\/b><strong><b>Seven-day cooling-off period (unused)<\/b><\/strong><\/li>\n<\/ol>\n<p>From the date of acceptance by the user <strong><b>7 days<\/b><\/strong>, if the following conditions are also met:<\/p>\n<ul>\n<li>The secret shield has not yet been activated;<\/li>\n<li>No data was uploaded, encrypted or stored;<\/li>\n<\/ul>\n<p>Users can request to cancel their order and get <strong><b>Full refund<\/b><\/strong>\u3002<\/p>\n<p>\u00a0<\/p>\n<ol start=\"2\">\n<li><b><\/b><strong><b>Used services (no refunds supported)<\/b><\/strong><\/li>\n<\/ol>\n<p>If the user has any of the following behaviors during or after the cooling off period:<\/p>\n<ul>\n<li>The secret shield has been activated;<\/li>\n<li>Any data has been uploaded, encrypted, and stored;<\/li>\n<\/ul>\n<p>It is considered that the encrypted storage service has been actually used.<\/p>\n<p>Given that encrypted storage services have <strong><b>Digitization, irreversibility and security sensitivity<\/b><\/strong>, once the service is in use, the subscription service will<strong><b>Refunds or partial refunds are not supported<\/b><\/strong>\u3002<\/p>\n<p>\u00a0<\/p>\n<ol start=\"3\">\n<li><b><\/b><strong><b>Support for technical issues (not the same as a refund)<\/b><\/strong><\/li>\n<\/ol>\n<p>If the User encounters technical problems during use, the Platform will provide reasonable technical support, system repair or configuration assistance, but this circumstance does not constitute a basis for a refund.<\/p>\n<p>\u00a0<\/p>\n<ul>\n<li><b><\/b><strong><b>super firewall<\/b><\/strong><strong><b>Gateway<\/b><\/strong><strong><b>Services (<\/b><\/strong><strong><b>1<\/b><\/strong><strong><b>699<\/b><\/strong><strong><b>\/year) Refund rules<\/b><\/strong><\/li>\n<\/ul>\n<ol>\n<li><b><\/b><strong><b>goods not yet dispatched<\/b><\/strong><\/li>\n<\/ol>\n<p>Before the order has been shipped, the user may request to cancel the order and receive a<strong><b>Full refund<\/b><\/strong>\u3002<\/p>\n<p>\u00a0<\/p>\n<ol start=\"2\">\n<li><b><\/b><strong><b>Shipped but unopened\/unactivated<\/b><\/strong><\/li>\n<\/ol>\n<ul>\n<li>After the user has signed for <strong><b>7 days<\/b><\/strong>\uff0c<\/li>\n<li>Firewall equipment remains intact, unopened and inactive.<\/li>\n<\/ul>\n<p>Returns may be requested. Upon confirmation:<\/p>\n<ul>\n<li>The cost of equipment is refundable;<\/li>\n<li>Logistics costs already incurred are borne by the user.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ol start=\"3\">\n<li><b><\/b><strong><b>Unpacked or activated (refunds not supported)<\/b><\/strong><\/li>\n<\/ol>\n<p>Service is considered to have begun if the firewall appliance has been unpacked, installed, or the security service has been activated:<\/p>\n<ul>\n<li>Activated service fees <strong><b>Refunds are not supported<\/b><\/strong>\uff1b<\/li>\n<li>In principle, we do not support the return of equipment without quality problems.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ol start=\"4\">\n<li><b><\/b><strong><b>Quality Underwriting<\/b><\/strong><\/li>\n<\/ol>\n<p>If the device has a confirmed hardware quality problem or a functional defect recognized by the platform, the user may apply for a repair, exchange or, if necessary, negotiate a refund.<\/p>\n<p>\u00a0<\/p>\n<p><strong><b>IV. Methods and time limits for refunds<\/b><\/strong><\/p>\n<ul>\n<li>Refunds will be credited back to the original payment account;<\/li>\n<li>General refunds will be made in <strong><b>7-14 working days<\/b><\/strong>Completed within;<\/li>\n<li>Actual arrival time may vary depending on the payer.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong><b>V. Principles of after-sales service<\/b><\/strong><\/p>\n<p>The platform products are based on<strong><b>Data security and encryption protection<\/b><\/strong>At its core, the platform will<strong><b>Prioritize technical support, remediation and configuration optimization<\/b><\/strong>Fix the problem, not just refund the money.<\/p>\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>We offer a fair refund policy. Refund Conditions \u201cRefund and After-Sales Service Policy\u201d   Last updated: January 26, 2026 This policy applies to\u2026<\/p>","protected":false},"featured_media":0,"template":"","meta":{"footnotes":""},"help_category":[289],"class_list":["post-23074","help_article","type-help_article","status-publish","hentry","help_category-refund","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u9000\u6b3e\u653f\u7b56\u8aaa\u660e - \u6578\u5b57\u91d1\u5eab DVT<\/title>\n<meta name=\"description\" content=\"\u672c\u653f\u7b56\u9002\u7528\u4e8e\u901a\u8fc7\u3010\u6570\u5b57\u91d1\u5e93\u9500\u552e\u5e73\u53f0\u3011\u8d2d\u4e70\u7684\u6240\u6709\u4ea7\u54c1\u4e0e\u670d\u52a1\u3002\u8bf7\u7528\u6237\u5728\u8d2d\u4e70\u524d\u4ed4\u7ec6\u9605\u8bfb\u5e76\u7406\u89e3\u672c\u653f\u7b56\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sesdvt.com\/en\/help\/refund-policy-description\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u9000\u6b3e\u653f\u7b56\u8aaa\u660e - 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